Customer information

Customer information for orders through the online shop

1. Conclusion of contract through the online shop

The presentation of products in our online shop is not a binding offer on our part. A binding offer to purchase the products in the shopping cart shall only be made after you have chosen products from our range, placed them in the shopping cart, finally checked the selected shopping cart items and your other order information for any errors on the summary page and, if necessary, corrected these with the delete and amendment functions and clicked “buy now”. You will only be able to send your order after you have accepted these standard terms and conditions.

We will then send an automatic order confirmation to the email address used when entering the order. This order confirmation will contain a summary of your order which you can print through the “Print” function. This automatic order confirmation merely records the receipt of your order by us and does not constitute acceptance of your offer. The purchase contract shall only be concluded when we accept your offer by email in writing or by delivering the ordered goods.

Please refer to the individual product descriptions in our online shop for the material characteristics of the products in our range, as well as the period of validity of time limited offers.

You can print or save your order before you send your order or review it in the order confirmation.

2. Privacy Policy

a) Customer account and storage of the contract after conclusion of contract and making available

When you order from our online shop you may choose if you wish to enter the data necessary for your order one time only (guest access) or if you wish to open a customer account to save your data for later purchases. If you order with guest access, we save your data in order to fulfil our contract and delete it as soon as we are no longer legally obligated to store it, i.e. after we have fulfilled our contract and when the obligations under tax and commercial law to retain data have ceased. Fields which are mandatory for the fulfilment of contracts are marked; other fields are voluntary. When a customer account is opened, the data entered by you is saved revocably, you can always delete your account in your customer area. If a customer account is deleted, the data saved during its creation is deleted, apart from the data we are required to store in order to fulfil our contract and data we are legally required to store. Such data is deleted when the contract is fulfilled and the obligations under tax and commercial law to retain data have ceased

During the order process and in order to open a customer account in order to fulfil the contract, we collect, process, store and use the following data: form of address, name, home address, delivery address, date of birth, email address, telephone number, depending on the billing information chosen bank details, credit card data (name of card holder, credit card number, validity date, security number).

In order to deliver your ordered goods to you, we transmit your name and delivery address to the commissioned shipping company. In order to facilitate payment, we transmit your bank details or credit card data to the commissioned credit institute.

The legal basis for this data processing is Art. 6 Sec. 1 Sentence 1 lit. b) GDPR since this data is necessary in order to fulfil our contractual obligations. Without collection, storage or processing of the mandatory fields, fulfilling the contract is impossible.

Any further processing and use of your personal data requires your express consent unless no legal authorization to process or use exists. We will not sell or otherwise market your personal data to third parties who are not part of Dr. Rath group.

This information as well as the standard terms and conditions valid at the ordering time will also be included with your delivery.

b) Your rights

…Access (Art. 15 GDPR)
You have at any time the right to access to confirm as to whether or not personal data concerning you have been processed, and if so which personal data has been processed without cost to yourself.

… Rectification (Art. 16 GDPR)
You have at any time the right to have us rectify personal data concerning you that is stored by us.

… Erasure and Restriction (Art. 17 and Art. 18 GDPR)
You have at any time the right to request the erasure of your personal data stored by us. We will delete your data in this case unless we are authorized or obligated to store your data for other reasons. You can similarly request the restriction of our processing of your personal data.

… Data Portability (Art. 20 GDPR)
Regarding personal data which you have provided to us and which we have due to your consent processed automatically, you can at any time request that we provide you with this personal data. You then can transmit this data to other companies. If you wish – and if it is technically possible – we can also transmit the data to the company you named to us.

… Right to Objection and Withdrawal of Consent (Art. 21 and Art. 7 Sec. 3 GDPR)
As we have already informed you, you can at any time object to the use of your data for advertising. If you have granted us your consent to process your personal data, you can withdraw it at any time.

… Right to Lodge a Complaint (Art. 77 DSGVO)
If you believe that the processing of the personal data concerning you is illegal, you can lodge a complaint with the competent supervisory authority.

…Exercise of rights

In order to exercise your rights, you can contact us at the above contact data (e.g. email, telefax, letter). You also can contact our data protection officer.

SerPaCo GmbH & CO. KG
Konrad-Zuse-Straße 20
52477 Alsdorf
Telefon: 0049 (0) 2404-9888-0
Telefax: 0049 (0) 2404-9888-10

3. Supply restrictions

We deliver our products worldwide.

4. Languages available for the conclusion of the contract

Languages: German, French and English.